Effective Date: 2024-08-21
Thank you for shopping with Black Dog Darts & Billiards. We aim to ensure that your order is processed quickly and delivered safely. Please review our shipping policy below for detailed information about our shipping processes.
1. Domestic Shipping
- Currently, we only ship orders within the United States. We do not offer international shipping at this time.
2. Shipping Methods
- Carrier: All orders are shipped via the United States Postal Service (USPS).
- Options: We offer in-store pickup at our physical location for customers who prefer to collect their purchases in person.
3. Shipping Costs
- Calculation: Shipping costs are calculated based on weight and flat rate.
- Free Shipping: Orders over $50 qualify for free standard shipping.
- Promotions: We may occasionally offer promotions or discounts on shipping. Please check our website for current offers.
4. Order Processing Time
- Same-Day Processing: Orders placed before 5 PM CST are typically processed and shipped on the same day.
- Processing Delays: While we strive to ship orders promptly, occasional delays may occur due to high order volumes, especially during holidays.
5. Handling and Packaging
- No Handling Fee: We do not charge any additional handling fees.
- Quality Check: Every package is carefully inspected and securely packaged to ensure it arrives in excellent condition.
6. Estimated Delivery Time
- USPS Delivery Estimates:
- First-Class Mail: 1–5 business days (estimated, not guaranteed).
- Delays: Delivery times are estimates provided by USPS and are not guaranteed. Weather, holidays, and shipping carrier delays may impact delivery times.
7. Tracking and Notifications
- Tracking: Tracking information is provided for all shipments larger than letter size. Once your order has been shipped, you will receive an email with your tracking number.
- Shipment Notification: Customers will be notified via email when their order has been shipped, along with any relevant tracking information.
8. Shipping Restrictions
- Product Eligibility: The types of products that can be shipped within the United States are not restricted.
9. Lost, Damaged, or Stolen Packages
- Lost or Stolen Items: If your package is lost or stolen, please contact us immediately. We will initiate an investigation with USPS to resolve the issue.
- Damaged Items: If your order arrives damaged, please notify us within 24 hours of receiving the package. You will need to provide an image of the damaged product. Use our Contact Form to report the issue, and we will assist you with a replacement or refund.
10. Returns and Exchanges
- Please refer to our Return Policy for detailed information about returns and exchanges, including return shipping procedures.
11. Contact Us
- If you have any questions about our shipping policy or need assistance with your order, please contact us here
Thank you for choosing Black Dog Darts & Billiards. We appreciate your business and are committed to providing the best service possible.
